![]() To check on the status of a case you have previously opened, view your case history. See Billing Support you can also get to this page by clicking Billing Issues on the support portal.Īll users regardless of membership level are entitled to direct billing support. Important: For billing issues only, phone support is available. Premium, Premium Plus and Concierge accounts are also eligible to use live chat support.įor additional questions, Premium Plus and Concierge members may view the Support Portal for specific phone support availability contact information for phone support is available under 'Phone Support' on the right-hand support navigation box. Select the description that best fits your problem, fill in additional information in the form, then click Submit. If you have a Premium membership, Premium Plus membership, or qualify for Concierge-level service, you can submit tickets for additional types of billing issues. Under What type of problem are you having? choose Billing.įill in information describing your issue in the form fields then click Submit. To open a support case for a billing issue, go to the Submit a Case page. ![]() Important: When filing a support case, please supply as much relevant information as possible, to better enable us to help you.
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